Question: QUESTION 5: Immigration passport processing software is currently experiencing an outage at the airport's International Terminal. Currently, the majority of airlines can manually process passports

QUESTION 5: Immigration passport processing software is currently experiencing an outage at the airport's International Terminal. Currently, the majority of airlines can manually process passports but it is causing delays at check-in.

Figure 1: Tweet from the Airport December 2019 Figure 1 is a tweet from the Airport in December 2019 when passport processing system went down. Some say the reason the system went down was because a new system was installed the day before.

(a) What system conversion technique do you think was employed for the installation of the new system? Explain your answer. Limit your answer to five sentences

(b) What system conversion technique could have been used to minimise the issues raised in the tweet (manual passport processing and delays at check-in) Limit your answer to five sentences

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