Question: Question 5 is defined as the ratio between the customers' perceived benefits ( economic , functional and physiological ) and the resource ( monetary ,

Question 5
is defined as the ratio between the customers' perceived
benefits (economic, functional and physiological) and the resource
(monetary, time, effort, psychological) used to obtain those
benefits.
Customer satisfaction
Customer value
Customer relationship management
Consumer decision making
Question 6
Q
Question 5 is defined as the ratio between the customers' perceived

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