Question $5($Mandatory$)(1$ point$)$

Martha had several unpleasant experiences trying to find the merchandise she needed at a large lumber yard and

hardware store. The employees$-$when she could find them$-$rarely seemed to know where anything was outside of

their own departments. But on her most recent visit, she was pleasantly surprised to find that the store had installed

kiosks where she could get directions quickly and accurately. The store had found a technological solution to the

services marketing issue of

A$)$ intangibility.

B$)$ perishability.

C$)$ inseparability

D$)$ heterogeneity.

E$)$ part$-$time employees.