Question $5$

$($Marks: $20)$

Q$\mathrm{.}5\mathrm{.}1$ The SAP ERP Sales and Distribution module treats the sales order process as a

$(10)$

cycle of six events.

Explain the following two events only:

$,$ Sales Order Processing

Payment

Q$\mathrm{.}5\mathrm{.}2$ Briefly describe three CRM activities.

$(6)$

Q$\mathrm{.}5\mathrm{.}3$

$(4)$

Describe the problems with the Fitter Snacker sales orders and quotations, as illustrated in the above figure.

Question $6$

$($Marks: $20)$

Discuss the reasons behind a bumpy rollout of an ERP system.

Question $7$

$($Marks: $10)$

When organisations move to e$-$commerce platforms, it is preferred that they incorporate it with an ERP system. Argue for or against this statement and justify your position.

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