QUESTION 5

1. _____________ provide individuals and groups with the tools and systems to achieve objectives and goals.

   		Individuals
   		Departments
   		Teams
   		Organizations

2. QUESTION 32

3. Looking at the U.S. Workers Satisfaction With All Job Aspects chart, one would deduce that most employees are

   		Not very satisfied with their jobs
   		Very satisfied with their jobs
   		Very happy with their jobs
   		Not happy with safety conditions in their workplace

4. QUESTION 33

5. Different organizations have basic norms that govern which emotions should be displayed and which should be suppressed. What are these norms called?

   		Emotional dissonance
   		Display rules
   		House rules
   		Emotional regulation