Question: QUESTION 5 What are the steps in the CRM process? Measure service, then improve segment customer base, then measure service, and improve segment customer base,

QUESTION 5 What are the steps in the CRM process?

QUESTION 5 What are the steps in the CRM process? Measure service, then improve segment customer base, then measure service, and improve segment customer base, then identify service/package segment customer base, then identify service/package, then measure service, and improve QUESTION 9 Which of the following represents the development of the range of relationships with suppliers? collaborative, transactional, strategic strategic, collaborative, transactional transactional, collaborative, strategic transactional, strategic, collaborative none of the above QUESTION 10 Which of the following is not a Production Tradeoffs? volume vs. variety responsiveness (being effective) vs. efficiency production costs vs. supply chain costs in house (make) vs. outsource (buy) all of the above are production tradeoffs

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