QUESTION 56 Ideally decision making should be done by O a. Those people most familiar with the issue to be decided b. The customers of the organization c. The board of directors Od. The supervisory-level employees QUESTION 57 and The two major forms of workforce diversity are O a Lateralevel diversity, utility-level diversity b. Employees; customers c. Surface-level diversity, deep-level diversity d. Mental-level diversity, transaction level diversity power. QUESTION 58 Your physician has advised you to take a series of medications. You comply because of her a. Coercive b. Formation c. Expert d. Presentation