Question $61(1$ point$)$

$\_\_\_\_\_\_\_$ involves$$ routine, regimented activities.

Question $61$ options:

Charismatic Leadership

Expert Power

Coercive Power

Transactional Leadership

Question $62(1$ point$)$

Fred runs a production line and supports the idea that quality belongs to each person who creates it while performing a job. He regularly sends employees to classes on quality management and works closely with the suppliers and customers to ensure quality standards are met. Instead of trying to control$$ quality, a reactionary$$ process, what is$$ Fred's view of quality$$ management?

Question $62$ options:

Quality must be tied to$$ value$-$added analysis to ensure profitability.

Quality should be built into goods in the first$$ place, instead of relying on inspection to catch mistakes.

Productivity should be sacrificed to increase quality standards.

The business should be reengineered to improve the quality process.