Question $6(1\mathrm{.}25$ points$)$

A university recently began holding regular coffee$-$hour discussions with current and prospective students and surveying all new and alumni students regarding educational needs and desires. These actions reflect how the university is striving to become more value driven by

sharing information across the organization.

balancing its customers' benefits and costs.

evaluating strategic competitive partnerships.

building relationships with customers.

keeping the faculty members happy.