Question: Question 6 1 2 p t s 6 1 . In responding positively to a claim, begin the message with a reminder of the problem.

Question 61
2pts
61. In responding positively to a claim, begin the message with
a reminder of the problem.
an explanation of the reasons the request is granted.
information promoting other products.
the good news that you are complying with the customer's request.
Question 61 2pts 61. In responding positively to a claim, begin

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