Question 6 (1 point)

When composing a negative message, you should try to

Question 6 options:

	avoid stating the bad news.
	choose a buffer that will distract your reader from the main point of your message.
	surprise the audience with the bad news.
	gain the audience's acceptance of the bad news.
	leave the reader with hope that you will change your decision.

Question 7 (1 point)

Encouraging additional communication in the close of a negative message

Question 7 options:

	is never a good idea.
	should be avoided unless you are truly willing to discuss the matter further.
	is appropriate for internal audiences, but never for external.
	should be done only if you direct the audience to contact someone else.
	is expected, even if you are not really willing to discuss the matter any further.

Question 8 (1 point)

An effective opening for a negative message would be

Question 8 options:

	I'm sorry to say I have some bad news.
	Your rsum clearly shows why you are interested in becoming a management trainee with our company.
	This letter is in reply to your application.
	Hate to tell you, but ...
	We have no openings at this time.

Question 9 (1 point)

When you need to maintain a close working relationship with someone to whom you are sending a negative message, you should generally

Question 9 options:

	use the indirect approach.
	use the direct approach.
	combine the direct and indirect approaches.
	have someone else deliver the message.
	delay the message as long as possible.

Question 10 (1 point)

One important goal of a buffer is to

Question 10 options:

	make it clear that you are not at fault.
	establish common ground with your reader.
	make your reader wonder what the message is about.
	divert the reader's attention to a more pleasant subject.
	delay stating the bad news.