QUESTION $61$

When a manager chooses to deliver particularly complicated or disappointing information in a personal meeting in order to be able to explain the situation and answer any questions, the manager is exhibiting which organizational communication skill?

a$.$ Regulating information flow

b$.$ Following up

c$.$ Managing the grapevine

d$.$ Maintaining credibility

e$.$ Understanding the richness of media

QUESTION $62$

Mary knows that Akua and Dominik do not work well together. Mary assigns the two men separate work areas. She is controlling conflict by $q,$

a$.$ expanding the resource base

b$.$ using appropriate coordination techniques

c$.$ focusing employees' attention on higher$-$level goals

d$.$ matching personalities and work habits of employees

e$.$ increasing competition among individuals