Question $6(2$ points$)$

What is the term for when a customer finds it challenging to assess a product even after acquisition?

a$)$ Service quality

b$)$ Intangibility

c$)$ Search quality

d$)$ Credence quality

Question $7(2$ points$)$

ABC Company has just added additional products to their current product line to compete more broadly in their industry. This action is commonly referred to as which of the following?

$$ a$)$ Product line extension

b$)$ Product repositioning

c$)$ Product adaptation