QUESTION 6 If there is separation between the time a service is consumed and the time a survey is asked, the customer may not accurately remember his/her perception of the service at the time. True False QUESTION 7 Customer request variability can be managed by: a. Targeting customers on the basis of their capability b. Having service safety stock at hand. c. Doing work for the customers d. Limiting service breadth QUESTION 8 In real service systems, the availability of resources is less than 1. True False QUESTION 9 When lot sizing with EOQ, the total inventory holding cost can be greater than zero. True False