Question: QUESTION 6 The first thing that managers should do if they want to ensure the customer experience is: A . Articulate a vision B .

QUESTION 6
The first thing that managers should do if they want to ensure the customer experience is:
A. Articulate a vision
B. Clear the communication channels
C. Create camaraderie
D. Establish a pecking order
QUESTION 6 The first thing that managers should do if they

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