Question: Question 6 Why is it important for service providers to understand patterns of business activity ( PBA ) ? Understanding PBA is the only way

Question 6
Why is it important for service providers to understand patterns of business activity (PBA)?
Understanding PBA is the only way to enable accurate service level reporting
Demand for the services delivered by service providers are directly influenced by PBA
IT service providers CANNOT schedule changes until they understand PBA
PB are based on organizational roles and responsibilities
Question 6 Why is it important for service providers to understand

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