Question $7$

$\frac{0\mathrm{.}0}{2\mathrm{.}0}$ points $($graded$)$

$$ results from the management's inability to formulate target levels of service quality to meet perceptions of customer expectations and to translate them into workable specifications.

Service Quality Gap $1$

Service Quality Gap $2$

Service Quality Gap $3$

Service Quality Gap $4$

Service Quality Gap $5$

You have used $0$ of $2$ attempts

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