Question $71(10$ points$)$

Match the concepts to the corresponding definitions.

Also referred to as people skills. These include punctuality, positive attitude, and cooperation.

A marketing technique used by companies to take orders, generate leads, and provide customer service.

A question that provides specific choices for the customer to select from

A question that usually elicits a "yes" or $"$no$"$

answer.

Nonverbal messages that include tone of voice, eye movement, posture, hand gestures, facial expressions, and more. Fully understanding the meaning of what someone says by listening with your

inbound telemarketing

outbound telemarketing

body language

soft skills

active lict