Question $7(1$ point$)$

The Four Seasons trains each employee to record the likes and dislikes of regular customers into a computerized guest history database. By doing this, the hotel is able to personalize its service for its guests. So$,$ if a guest prefers and extra blanket, this information is noted so an extra blanket is in the guest's room before they arrive. By providing more personalized service, potentially strengthening its customer relationships, the Four Seasons is trying to close Provider

Gap $1($The Listening Gap$)$

Gap $2($The Service Design and Standards Gap$)$

Gap $3($The Service Performance Gap$)$

Gap $4($The Communications Gap$)$