Question 7 (Mandatory) (2 points) The total quality approach has which of the following characteristics: Teamwork Obsession with Quality One employee in charge Confusion and poor leadership Question 8 (Mandatory) (2 points) Customers want an excellent product or service from an organization that also provides: The Deming Cycle Quick Fixes Reliable delivery and after purchase support Question 11 (Mandatory) (2 points) Which of the following certifications is for managers who lead and champion continual process improvement initiatives? Calibration technician Six Sigma Green Belt Manager of Quality/Organizational Excellence Quality Process Analyst Question 12 (Mandatory) (2 points) Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients? Teamwork Education Question 12 (Mandatory) (2 points) Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients? Teamwork Education Determination Implementation Question 13 (Mandatory) (2 points) U.S companies, mistakenly seeing quality as the issue, learned that quantity was the key to success in the global marketplace. True False Question 14 (Mandatory) (2 points) The need to improve an organization's financial condition correlated directly with the process of making and measuring quality improvements. True False Question 15 (Mandatory) (2 points) A nation's ability to compete in the global marketplace has a direct bearing on the quality of life of its citizens. True False Question 16 (Mandatory) (2 points) The only way the U.S. can overcome business- related inhibitors is for the government to enact policies that will reduce non-value-added costs to a minimum. True Question 22 (Mandatory) (2 points) The most important key in maximizing competitiveness is: O Education Human Resources O Teamwork O Government Question 23 (Mandatory) (2 points) When making comparisons among internationally competing countries, the following indicators are used: Standard of living and investment O Quality is the key to success Government infrastructure O Ability to compete Question 25 (Mandatory) (2 points) Of the trends listed below, which one increases the level of globalization in business? Growing irrelevance of distance. O Shifts in the interest rates. O Quality of the product. Rise of small towns. Question 24 (Mandatory) (2 points) Which of the following statements are considered true concerning the affects of global integration? It has helped fuel economic growth throughout the industrialized world. 0 It can be the Achilles heel of economic growth. Downturns in one country can now have a ripple effect that quickly spreads to other countries. All of the above