Question 7

When conducting informational interviews, you should

put words in the respondent's mouth.

avoid providing questions in advance to create a more spontaneous and authentic reaction.

use open-ended questions instead of closed-ended questions.

always record them, no matter what.

get the most sensitive questions out of the way from the start.

Question 8

An information plan

includes a purpose statement.

should be kept to one page or less.

avoids issues related to budget.

describes potential problems.

A and D.

Question 9

Sources that explore topics at deeper levels include

newspapers.

tabloids.

commercial Web sites.

popular press.

trade and business publications.

Question 10

Thinking critically about research depends on all of the following except

finding a definite answer.

looking at the research from many viewpoints.

achieving sufficient depth.

asking the right questions.

evaluating the reliability and completeness of sources.

Question 11

A task analysis

entails knowing what the audience needs to do to accomplish something.

applies only when creating instructions or procedures.

uses noun phrases to express the steps.

is used only for documents intended for highly technical audiences.

involves writing a lengthy report in paragraph format.

Question 12

When creating a survey,

phrase questions precisely.

use loaded questions.

keep it simple and brief.

A and B.

A and C.

Question 13

Effective strategies for persuasion include all of the following except

standing firm when your message is rejected.

allowing for give-and-take.

asking for what your audience will consider reasonable.

recognizing constraints.

identifying your specific goal.