Question 73 3 Tool 1 points SAVE ANSWER Your business unit invest in quality improvement activities such as quality training. You decide to monitor whether these investments yield any improvements in quality. To do that, you decide to measure and monitor defect rates, break down times and customer complaints. This type of measurement use is mainly: 1. To support decision making II. To motivate behaviour III. To signal O a. Il only O b. I only O c. Il and ill only Od. I, II and