Question: Question 8 ( 1 0 points ) According to Dr . Barhorst, airlines in the United States have limited incentive to improve their customer service

Question

8 (10

points

)

According to Dr

.

Barhorst, airlines in the United States have limited incentive to improve their customer service as a result of consumer complaints on social media because they are.....

an oligopoloy

under resourced

incapable of change

not engaged in social listening

Question 8(10 points) According to Dr. Barhorst, airlines in the United

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