Question $8(1$ point$)$

Reliability in services signifies the ability to perform the promised service accurately and consistently.

True

False

Question $9(1$ point$)$

Tangibles in the context of services refer to the physical aspects associated with the service, such as equipment and facilities.

True

False

Question $10(1$ point$)$

For services, quality is assessed using the SERVQUAL model, which includes dimensions like tangibles$,$ reliability, responsiveness, assurance, and empathy.

True

False