Question 8 (2 points)

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In the service process matrix the service factory is categorized by:

Question 8 options:

a)	low customer involvement and high labor intensity.

b)	low customer involvement and low labor intensity.

c)	high customer involvement and high labor intensity.

d)	high customer involvement and low labor intensity.

e)	none of the above.

Question 9 (2 points)

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Low intensity and high customer involvement is an example of:

Question 9 options:

a)	service factory.

b)	service shop.

c)	mass service.

d)	professional service.

Question 10 (2 points)

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Which one of the following is an example of Mass Service:

Question 10 options:

a)	hospitals.

b)

lawyers.

c)

airlines.

d)	wholesalers.

Question 11 (2 points)

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Determine the break-even point if it has a fixed cost of $20,000 and an $8 per unit variable cost. Revenue per unit is projected to be $20.

Question 11 options:

a)

1525

b)

1667

c)

1775

d)

1423

Question 12 (2 points)

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Using the information from question 11, calculate the profit if 5000 units are sold.

Question 12 options:

a)

500,000

b)

75,000

c)

100,000

d)

105,000

Question 13 (2 points)

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The type of layout which groups together machines, equipment, or people with similar functions is referred to as:

Question 13 options:

a)	product layouts.

b)	process layout.

c)	fixed position layout.

d)	hybrid layout.

e)	group technology.

Question 14 (2 points)

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____________ is a mathematical technique that allows a comparison of total costs for different processes.

Question 14 options:

a)	Break-even analysis

b)	Bottleneck analysis

c)	Flowcharting

d)	All of the above

Question 15 (2 points)

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Coffee shops where customers pour their own coffee from one of several selections is an example of:

Question 15 options:

a)	self-sourcing.

b)	outsourcing.

c)	both a and b.

d)	none of these.