Question: Question 8 ( 4 points ) Prior to designing and configuring a customer benefit package, a firm should understand and develop its: processes and service

Question 8(4 points)
Prior to designing and configuring a customer benefit package, a firm should
understand and develop its:
processes and service encounter design.
goods, services, and process design in detail.
marketplace deployment techniques.
Question 8(4 points) Prior to designing and configuring a customer benefit

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