QUESTION 8 tells when and how programmed decisions should be made. QUESTION 9 Demographics are statistical profiles of human populations. True O False QUESTION 10 Leadership is the social influence process of inspiring and guiding others in a common effort. O True O False QUESTION 21 Conceptualization is the last step in the innovation process. O True False QUESTION 22 Choose ALL of the following that are Universal Principles of Management according to Henri Fayok: (choose ALL that apply esprit de corps stability and tenure of personnel centralization O unity of command QUESTION 23 Choose ALL of the following that are Theory Y modern assumptions about people (choose All that apply) Work is a natural activity, like play or rest People can generally learn to both accept and seek responsibility Most people dislike work and will avoid it Most people must be forced to do work, and need to be threatened before they will work