Question 8

Why is it important to spend extra time investigating the issue?

1)To bill more time.

2)To find the root cause of the problem.

3)To make the customer happy.

4)To fix small holes.

Question 9

What is troubleshooting?

1)Finding the root cause of a problem.

2)The ability to diagnose and resolve a problem.

3)Using different methods to help the customer.

4)Asking questions.