Question 83 Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise. True False Question 84 If you were thinking about a slow cooker as a system, which of the following represents the input? O a Ob A light and timer indicating that the slow cooker is on "low." The slow cooker running on "low" for 6 hours. The cooked food. The uncooked ingredients. Question 85 What is a pie chart? Oa A small embedded line graph that illustrates a single trend. A chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent. A type of graph in which a circle is divided into sectors that each represent a proportion of the whole A graphical display of data using bars of different heights. It is similar to a bar chart, but a histogram groups numbers into ranges O O c d Question 86 What is the primary difference between contact management and opportunity management? Contact management deals with new customers, opportunity management deals with new customers Contact management deals with existing customers, opportunity management deals with existing customers Contact management deals with existing customers, opportunity management deals with new customers Contact management deals with new customers, opportunity management deals with existing customers O