Question $91(1$ point$)$

R$.$A$.$F$.$T$.$ is an acronym for:

Question $91$ options:

a$)$

Respond quickly, Ask relevant questions, Focus on customer, Thank the customer

b$)$

Respect, Assist, Follow$-$up$,$ Teamwork

c$)$

Refer it to someone, Act on it$,$ File it$,$ Trash it

d$)$

Recover, Anticipate, Follow through, Telephone

Question $92(1$ point$)$

One way to build customer loyalty is:

Question $92$ options:

a$)$

use promotional giveaways.

b$)$

provide exceptional perceptions of value.

c$)$

use reverse attribution theory to create enhanced value.

d$)$

all of the above

Question $93(1$ point$)$

Airlines find that $$recovered$$ customers give the airline more of their business after they have been won back.

Question $93$ options:

a$)$ True

b$)$ False

Question $94(1$ point$)$

Females are estimated to account for what percentage of buying decisions?

Question $94$ options:

a$)$

$15\%$

b$)$

$38\%$

c$)$

$69\%$

d$)$

$85\%$

Question $95(1$ point$)$

To prepare for the coming day:

Question $95$ options:

a$)$

spend ten minutes planning.

b$)$

set your objectives.

c$)$

re$-$read your value statements to focus your activities.

d$)$

all of the above

Question $96(1$ point$)$

To be assertive is to be pleasantly direct.

Question $96$ options:

a$)$ True

b$)$ False

Question $97(1$ point$)$

Information is data in context.

Question $97$ options:

a$)$ True

b$)$ False

Question $98(1$ point$)$

Which of the following rules is NOT a rule of good brainstorming?

Question $98$ options:

a$)$

Seize the opportunity to hitchhike

b$)$

Prioritize ideas as they come along

c$)$

No idea is too wild

d$)$

Don$$t criticize any ideas

Question $99(1$ point$)$

To foster teamwork, remember the acronym C$.$L$.$A$.$S$.$ This stands for

Question $99$ options:

a$)$

Clear instructions, Light work load, Accurate accounting, Systems

b$)$

Critical thinking, Logistics, Accountability, Selective tasks

c$)$

Consistently reliable, Loyal and independent, Accessible to exchange information, Supportive

d$)$

Constancy, Logical thinking, Attention to details, Scrupulous

Question $100(1$ point$)$

Interactivity between businesses and customers:

Question $100$ options:

a$)$

can be seen as intrusive.

b$)$

can generate greater market share.

c$)$

both A and B

d$)$

neither A nor B