Question 9 (1 point) Activity 1 Welcome a quest Activity 2 Wash and condition the hair Activity 3 Stress release massage Activity 4 Do the hair Activity 5 Ring up the bill The flowchart shows the service process at a barber shop: Operation 1: Greeting a guest and offer water/tea/coffee (11 minutes); Operation 2: Wash the guest's hair (15 minutes); Operation 3: Stress-relief massage (17 minutes); Operation 4: Do the hair (27 minutes): Operation 5: Present the bill and process payment (10 minutes) Each operation has a dedicated employee. Assume that a customer arrives every 27 minutes. What is the utilization of the employee at operation 5? Note: Provide your answer as a percentage without the % mark. Also, Round your final answer to 1 decimal place. For example, if you answer is 15.37%, enter 15.4 in the box. Your