Question: Question 9 ( 1 point ) Effective complaints and claims have this element in common: Question 9 options: they make threats they are strongly worded

Question 9(1 point)
Effective complaints and claims have this element in common:
Question 9 options:
they make threats
they are strongly worded
they imply what the complainant/claimant wants rather than state it directly
they are politely worded and driven by an interest in righting wrongs and preserving the business relationship

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