Question: Question 9 ( 2 points ) 1 . 2 . 1 In a typical, five - stage telephone conversation involving a business matter, which of

Question 9(2 points)
1.2.1 In a typical, five-stage telephone conversation involving a business matter, which of the following is necessary to establish the purpose and tone of the dialogue?
Feedforeward
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The opening
The closing
Question 9 ( 2 points ) 1 . 2 . 1 In a typical,

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