Question $9(6$ points$)$

$6$ Tips For Improving Your Customer Service Skills $|$ Indeed Career Tips

Match the Tip with the explanation

Column A

Practice active Listening

Follow internal Procedures

Know your company's Products and Services

Column B

a$.$ It is not personal, but try to identify with their challenges.

b$.$ You have to be on your toes in moments of crisis, to begin to identify the problem, next generate some solutions.

c$.$ Having a baseline knowledge about your products or services will help you address your customer's needs quickly and accurately.

d$.$ This means you have to know the correct protocol for responding to a ton of different situations.

e$.$ This includes Intentionalfy when you respond in such a way the speaker feels heard.

f$.$ This requires having emotional balance and technical knowledge of the products or services that you provide.