Question 9

Case:

You are working as the customer relations manager of a bank leading 15 team members. Your manager has just informed you of a major restructuring in your area aimed at increasing efficiency. He is assigning you to implement the necessary changes. The plans are coming from headquarters and are not negotiable. In addition to losing three positions, your department will be moved to a new less-desirable location across town and will have to share administrative support with another team. Upper management is further using the restructuring as an opportunity to implement a much needed new web-based customer relations system.

Your team has very closely attached 15 employees and you know that letting go of three of your members will be hard on everyone. In addition, the new location is farther for all of you, and your offices will not be as nice.

Although e new technology is welcome, there will be a great need for training and support before it can be fully implemented. On a personal level, you are very upset about the change. This is the second major change in as many years that you have had to implement without having a chance for your input. You experience considerable stress and worried about your employees reaction and ability to pull this through. Yet, your career depends on implementing the change.

Case Questions

Briefly explain the specific influencing tactics you would use in this situation to positively influence your team members and increase the commitment from your employees in this situation. (Minimum 75 words)

Analyze the relationship between leadership and power (Minimum 75 words)