Question 9

Look at the statements below and choose the statements regarding selection and recruitment that are correct:

a When placing a job advertisement in newspapers, the local newspaper in the region is always the correct and best option to use.

b The information included in an advertisement for the position of a flight attendant may contain specifications such as height restrictions.

c One of the best tests to use during the selection of a typist is a typing test where the candidates ability to type, accuracy and speed are tested.

d HIV status is one aspect that interviewers can never ask questions about during an interview.

e Vacant positions in an organisation should preferably be advertised internally first (or simultaneously with external advertisements) before advertising outside the company.

1 a and b

2 b, c and e

3 c, d and e

4 d and e

Question 10

When an organisation wants to recruit for a suitable candidate in the organisation, they have several labour market sources from which to recruit. Which recruitment source would be the most suitable if a law firm wants to recruit a junior, inexperienced lawyer with an LLB degree?

a Unemployed employees

b Head hunting

c Internships

d Part-time employees

1 a

2 b

3 c

4 d

Question 11

During recent selection interviews for a receptionist, one panel member wanted to establish how the candidate will deal with an unhappy customer on the telephone. She approached you before the panel interview and asked your advice seeing that this will be the first time that she will be part of a selection panel. She wanted to impress her supervisors and also ensure that she complies with the current labour legislation. She compiled a number of questions and asked you which one would be the most appropriate question for her to ask as a member of the interview panel to ensure that she gathers the correct information. Choose the most appropriate question from the list below.

1 Have you ever dealt with an unhappy customer?

2 Can you provide us with an example of an incident where you had to deal with an unhappy customer telephonically and indicate how you handled the situation?

3 How would you handle contracts of unhappy suppliers?

4 If a shop steward approaches the reception desk extremely upset, what will the first step be that you take?

Question 12

Julian is an HR officer and she needs to fill two admin positions in the company. There is no one who is suitable for the positions within the company, thus she needs to recruit externally. Which of the following methods can she use?

a direct applications

b job posting

c employee referrals

d advertising

e bulletin boards

1 a, c and d

2 a, b and c

3 b, d and e

4 b, c and e