Question: Question A1 How can an effective physical evidence strategy help to close Provider Gap 2? Question A2 How does optimal capacity utilisation differ from maximal

Question A1 How can an effective physical evidence strategy help to close Provider Gap 2?

Question A2 How does optimal capacity utilisation differ from maximal capacity utilisation? Give two service examples in which the optimal capacity utilisation and maximal capacity utilisation might be the same, and two examples in which they are different.

Question A3 Name three services in which price is a signal to quality. Do you believe that there are true differences across services that are priced high and those that are priced low? Why or why not?

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