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Digital firms

An organization coordinates work through its hierarchy and through its business processes. Most organizations' business processes include formal rules that have been developed over a long time for accomplishing tasks. These rules guide employees in a variety of procedures, from writing an invoice to responding to customer complaints. Some of these business processes have been written down, but others are informal work practices, such as a requirement to return telephone calls from coworkers or customers, that are not formally documented. $q,$

refer to the set of logically related

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tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.