Question: Question B. 3 a) Use examples to explain briefly internal failure costs and external failure costs. [10 marks] b) What are the basic elements of

Question B. 3 a) Use examples to explain briefly

Question B. 3 a) Use examples to explain briefly internal failure costs and external failure costs. [10 marks] b) What are the basic elements of Total Quality Management? Provide two examples of improvement methods that can be used for each of the three dimensions, and describe which a business may choose to prioritise for investment. [10 marks] c) Discuss how the principles identified by Broaden relating to TOM can support the practices also identified in Broaden's study. [5 Marks]

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