QUESTION:. Based on the data given, explain the current stake-holder perception on effectiveness of Waste Treatment Service. In your opinion, explain with reasoning which among the five aspects need immediate attention to improve customer satisfaction

Aspect Societal 3. Effectiveness of the waste management service in a regional city depends on five aspects - Technology, Political Will, Supervision, Societal and Funding allocated. The technological aspect is influenced by the Waste Processing Facility and Processing Method/Equipment. The political aspect depends on availability of legislations for waste classification and the council's priorities towards enforcing them. The council ran a survey among city dwellers on how they rate the current state of affairs. Outcome of the survey is as follows. Supervision Survey Result (%) 30 70 43 57 62 38 55 Waste Processing Facility Aspect Survey Result (%) State Satisfied Not Satisfied Adequate Inadequate Acceptable Not Acceptable Acceptable Not Acceptable Adequate Inadequate Adequate Inadequate 40 Waste Processing Method with 45 35 Technology 67 Legislations 33 33 0 70 State Adequate, for both WP Facility and Method Acceptable Adequate, WP facility acceptable Adequate, with WP method acceptable Adequate, for both WP Facility and Method Not Acceptable Supportive, for both legislations and enforcement being adequate Supportive, with adequate legislations Supportive, with adequate enforcement Supportive, for both legislations and enforcement being adequate Satisfied Not Satisfied Enforcement 30 52 40 A similar but less extensive survey was conducted in 2015 is the best estimate towards citizens' perception on effectiveness of the Waste Treatment Facility performance. Political Will 38 0 5% of the population was happy with all five aspects 20% of the population was happy with any four of the aspects 4% of the population was totally dissatisfied Due to difference in approach with current survey, assume the public were undecided on other states - ( i.e. 50% probability for WTP performance being effective and ineffective) Funding 32 68