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Starbucks's $$35$ Million Leadership Lab is an interactive experience to engage "partners" $($store managers$),$ allow them to get inspiration from the company and the brand, and engage them with other "partners." The purpose is to create an emotional connection between the brand and employee to reduce turnover and allow those longer term management positions to produce significantly better store results. The company shares its passion and concern and recreates the entire growth and production process for coffee. The passion and caring that is shown embellishes the ethical organizational culture.

Starbucks's Leadership Lab is a trade show focused upon its business, production processes, and suppliers.

True

False

Question Content AreaStarbucks is investing in the partner experience to create longer term relationships with its store managers and improve the customer experience.

True

False

Question Content AreaStarbucks uses experiences like the Leadership Lab to build and differentiate the company from its competition.

True

False

Question Content AreaHaving a greater connectivity to the Starbucks's culture will improve ethical conduct within the stores.

True

False

Question Content AreaStarbucks's Leadership Lab features classroom style learning to teach its partners about the brand.

True

False