Question: Fill out the attached one page technology and interaction structural analysis for "MyCar's" current customer support processes.

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MyCar SilverCreek Pilot Customer Service Handle Customer Complaints Phone, Silver Creek Front Desk? Register & Onboard Handle Customer New Customers Help Requests Register at Silver Creek Front Desk Online Help, Chat & Phone In-person training 25% simple, std requests Technological Structure Technological (p169-172) Interdependence Task Variability (p164) Task Analyzability (164) Social Structure Formalization Standardization Control CITL Instructor Customer Service Handle instructor Course Setup Requests Handle Instructor Help Requests Online Help, Email, Chat & Phone 50% standard requests Email & Phone Determine best solution & execute it Formalization Vertical (top down) & written Horizontal via consultation Standardization High via commonly understood rules & SOPS Low constant task adjustment, problem solving Control Differentiated - hierarchical authority & control Integrated - networked authority, control based on knowledge of task Social Structure Formalization Standardization Horizontal Vertical High for 50% and Medium for other 50% depending on level of documentation Differentiated Control Mediating Technological Structure Technological (p169-172) Interdependence Task Variability (164) Task Analy ability (p164) Low for SON tasks High for other SON Mediating or intensive for setting up an online course High Low over time moves higher