QUESTION FOUR $[25]$ READ THE SCENARIO BELOW AND ANSWER THE QUESTIONS THAT FOLLOW: SCENARIO You have just been appointed as the National Operations Manager at KFC South Africa, a fast food retailer that primarily sells chicken based food products. You have noticed that KFC has a very slow drive through process compared to competitors such as McDonalds. $4\mathrm{.}1$ Analyse the process improvement model and explain how you would use this model to reduce the waiting times at the KFC drive through. $(10)4\mathrm{.}2$ You have been asked by the CEO of KFC South Africa to create a benchmark of the average waiting times at international KFC restaurants. Explain the process that you would follow to complete this task. $(10)4\mathrm{.}3$ KFC would like to improve the effectiveness of their Total Quality Management $($TQM$)$ drive. Analyse five tools or techniques that can aid their TQM drive. $(5)$