Question: Question Four: Clearly explain differences between the following concepts, giving relevant examples: (i) Effective Capacity and Potential Capacity (ii) Value chain and supply chain (iii)

Question Four:

Clearly explain differences between the following concepts, giving relevant examples:

(i) Effective Capacity and Potential Capacity

(ii) Value chain and supply chain

(iii) Batch and continuous process flow operations

(iv) Operations Management and Project Management

(v) Total quality management and total productive maintenance

Why are product/service design and process design considered interactively and how should the process be managed? (10 Marks)

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