Question: QUESTION FOUR Personality is an important individual characteristic, which explains why many airline companies try to estimate the personality profiles of job applicants and employees.

QUESTION FOUR

Personality is an important individual characteristic, which explains why many airline companies try to estimate the personality profiles of job applicants and employees. One of the personality dimensions favoured by airline companies is the Five-factor Model of Personality.

b) What personality traits would you consider to be most suitable for staff members working on the front-line serving customers, such as check-in staff and flight attendants? (5 marks, 200 words)

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