Question: Is it unethical for a business to include an arbitration clause with a class-action ban in its contracts with customers, employees, and other businesses? Include what types of businesses would be most helped or hurt by this and likely benefits and costs for customers and employees as well.

Textbook

 Cross, F.B., & Miller, R.L. (2021). The Legal Environment of Business: Text and Cases (11^th ed.). CengageLearning. https://bookshelf.vitalsource.com/books/9780357129869