Question Is Sandreen making use of a specific information system here? What was it that caused you to realise what was happening? . database management system An information system that monitors customer call volume and staff response time is used to help with the contact centre, which provides customer assistance. Managers at contact centres get quick access to information regarding the process flow because of the system's data collecting capability. The quick and consistent resolution of every call is vital, while at the same time, preserving customer satisfaction. To do a feasibility analysis, the data in the system must be collected and analysed. When evaluating your current and past work, you may compare it to your coworkers' performances as well as your own. His ability to calculate the number of service calls, as well as the length of each, is impressive. Question Is this an example of someone having an issue that needs to be addressed? You can find out for sure. II. the structure and administration of an organisation LC For Sandreen's acceptance of the decision-making process at Waikiki, Waikiki's decision-making process was very important. Relying on fresh assumptions about product sales may allow a business to estimate its revenue over the following six months. Because there are so many variables, doing the task manually is difficult. Based on past sales history, the information system may offer many options, using previous sales data and other information.