Question: Question No. 2: Based on Kano model identify one need for each type of customer needs i.e., must haves, satisfiers, delighters for the following products/services.

Question No. 2: Based on Kano model identify one need for each type of customer needs i.e., must haves, satisfiers, delighters for the following products/services. An example has been provided of airline industry. (5 Marks) Example: Must Haves (Receiving luggage), Satisfiers (Cabin atmosphere), Delighters (Upgrading class) Required: 1. Hybrid car 2. Laptop 3. Office chair 4. Laundry service 5. Courier Service

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