QUESTION NO 2 Services Processes: Online tour operator

a. You have been hired as a Business Analyst in an Tour Management Company (that has 4 branches) and have been assigned the task of defining a business process that deals with the packages for customers. State the activities do you think will be important for defining the service process.

b. What type of service processes i.e., Line, Job and Intermittent Operations; will be useful/relevant for the company. Justify your answer.

c. How can you define a business process for the Company that could consider the 4 key characteristics of Service Processes? Explain with examples for each characteristic.

QUESTION NO 3 Process Modelling a. Draw a Business Process Management Diagram using BPMN 2.0 notation for a appointment at dental clinic where patient call receptionist to schedule including the following minimum guidelines (you can do more if need arises): Create 3 Pool Patient, Receptionist/Cashier and Dentist. Create Processes under each pool with tasks, activities and sub processes Create lanes as required Add Message Flow to connect the Lanes and Pools Add Message, Timer notations where required. Use Appropriate Gateways for decision making b. Provide a BPMN 2.0 for any 2 of the given below (follow the bullet point mentioned in a) order-to-cash quote to order procure-to-pay application to approval issue-to-resolution You can enhance the example scenario if required