Question: Question Number 4 ) Wilson Learning provided an example of an extensive customer service training program that allowed a company to save more than $

Question Number

4)

Wilson Learning provided an example of an extensive customer service training program that allowed a company to save more than $

1

million by ensuring that customer service representatives did not lose accounts. If the company allowed employees to move to higher levels of positions or positions with more complex responsibilities and higher pay after completing the customer service training program, the company would be using the

________

model of person

-

focused pay.

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